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Money problems? We’re here to help.

We understand that life can be difficult sometimes. If you need help, please reach out to us by phone, email or live chat.

Get in touch

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Handy tools from Afforda

Our partner site, Afforda, offers useful tools and resources to help navigate financial challenges.

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BenefitGlance

The free BenefitGlance tool helps people living in the UK find financial support they might be entitled to.

Start BenefitGlance

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Resources

There are organisations and charities that might be able to help you, no matter what you’re dealing with.

Find out more

We believe it’s always best to get in touch if you’re struggling. Here are some examples of how we’ve listened to, and helped, our customers.

Whilst the following stories are reflective of real-life customer situations that we have seen and helped with, we have changed the names and the exact events as well as used photos of actors in order to maintain confidentiality.

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Sudden financial problems

When Jenni’s employer went out of business, she could no longer afford to make her loan repayments on top of her other bills. She spoke to us and we worked out a solution together.

Find out how we helped Jenni

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Illness – Cancer diagnosis

Ruby had made two repayments on her loan when she was diagnosed with terminal cancer. With so many important things on her mind, she needed quick, discreet help.

Find out how we helped Ruby

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Family Bereavement

When a close family member died, Paul had to arrange the funeral. For many reasons, this made repaying his loan difficult. In this case, a payment break made sense for him.

Find out how we helped Paul

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Addiction to gambling

Sarah had opened up about her gambling and begun to get help. When she spoke to us, we listened. She needed some flexibility while she sorted things out.
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Find out how we helped Sarah

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Mental health

Brian was feeling overwhelmed and anxious. While on sick leave, he realized he needed some financial breathing space. He contacted his creditors, including us.

Find out how we helped Brian

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